Please note that the above terms will not affect your statutory rights.įor more information about our refunds policy, please read our Delivery & Returns Policy and our Full Terms & Conditions. Gift vouchers cannot be returned or refunded except in accordance with your legal rights. For this reason, we recommend that you request a sample before ordering a large amount. We regret that specifically cut fabrics, nets, tapes and PVC cloths will only receive a 50% refund as they have been cut from a roll and can only be resold as a half price remnant. Returns will be charged a re-stocking fee of 10%. Wallpaper - We are unable to accept returns of part orders of wallpaper. Ready Made Curtains - Cannot be refunded or returned if they have been altered or the heading tape has been pulled. Please allow up to 7 working days for your refund to be processed once the goods have been received by C&H.Ĭut Fabrics, Cut PVC, made to measure curtain poles, paints, lampshades, chairs and CLEARANCE items are non-returnable unless faulty.Ĭurtain Poles & Rugs - Please contact us by the email above to confirm a returns address for this item. Please advise which item/s you wish to return and whether you would like the item/s exchanged or a refund.Email us at your name and order number.To arrange for an exchange or refund, please use the following steps When we have agreed that the item is faulty, we will be happy to replace it and refund any carriage costs incurred to replace the item. We are happy to replace faulty items but may require proof of damage, or the items to be returned to us for verification. If your goods are faulty or arrive damaged you must inform us within 7 working days. If your goods are not faulty you must return them to us at your own cost, unused and in their original, unopened packaging. R efund transactions cannot be made by our stores but will be forwarded to our web team for processing.
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You can return orders to selected retail stores free of charge, to find your nearest store that accept returns please click here. If you wish to return an item for an exchange or refund, you must inform us within 14 days.
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